Titan Fishing Products Direct Ts & Cs

Terms and Conditions

Contract of Sale

By placing an order with Titan Direct (us, we) - you (the customer/cardholder/addressee) agree to our terms and conditions set out below.

ORDERS & DELIVERY

The vast majority of received orders are dispatched the sameday, if placed before 1.30pm (UK time) Mon-Fri (ex public bank holidays). You will receive order pending confirmation by email when your order has been received and an order complete email when your order has been dispatched. Please allow up to 28 days in the extremely unlikely case an item is not in stock at the time of ordering or during holiday shut downs.

To check stock availability call our Customer Service Department on (0560) 1931322 from the UK or +44 (560) 1931322 from Abroad or email us at sales@titanproducts.co.uk

To combat fraud, when placing an order on our website, please make sure you provide us with the correct Billing address i.e. the confirmed address where your credit/debit card/PayPal account is registered to. The payment authorisation process is checked against your Billing address and if the address is not correct your payment will be declined and your order delayed until we receive the correct address from you.

Most UK orders are delivered by City Link Monday to Friday (ex public bank holidays) between 7.30am to 5.30pm and will require a signature on delivery (excluding £0.99p delivery charge orders). We prefer that all orders be delivered to the cardholders billing address or a PayPal confirmed address. If this is not possible you MUST supply us and/or PayPal at the time of ordering with shipping address details where someone will be in (work, neighbour, friend, etc). You may request special instructions before dispatch for City Link to leave a parcel unsigned for at the delivery address i.e. inside a garden shed, garage, porch etc... but this is entirely at the customers own risk and the delivery drivers own discretion. Please note if City Link cannot deliver at the first and second attempt/s because the billing/shipping addressee is out/closed/refused, a third attempt redelivery charge and/or a return to sender charge will be charged to your credit/debit card. However the parcel can be collected free of charge from the holding City Link depot within 5 working days of the original delivery date. A redirection to another address will incur a redirection charge. All charges are equivalent to the orders original delivery charge. To arrange a redelivery/redirection please contact us or City Link via the telephone number provided on card, quoting the parcels consignment/tracking/job number, or track your parcel online at www.city-link.com and follow the on-screen instructions. We will notify you directly if any delivery surcharges apply. We will not be held responsible if your delivery is refused because the addressee is not known at the address. We will not be held responsible for the loss of your delivery after our courier has delivered it to the address. You MUST supply us with the correct PostCode for your address, as we will not be held responsible for deliveries to a similar address.

If purchasing from outside the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you: we have no control over these charges and cannot predict what they will be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally when ordering from Titan Direct, you are considered the importer and must comply with all law and regulations of the country in which you are receiving the goods

UK POSTAGE & PACKING/SHIPPING & HANDLING. The cost of postage and packing will be displayed in the shopping basket when you select from the drop down list the UK region where your order will be sent. Please make sure you choose the correct postage for your UK region from the drop down list when ordering, as we reserve the right to rectify your order with the correct postage. Your order will be charged with the correct courier postage costs as per the weight/value of your order and your UK geographical location.

UK Mainland Delivery covers the whole of England (including the Isle of Wight), Wales, most of Scotland [excluding ALL remote Scottish PostCodes beginning HS, IV3-IV63, KA27-KA28, KW1-KW17, PA20-PA78, PH19-PH50 & ZE] and HM Forces via British Forces Post Office (BFPO).

UK Mainland Next Working Day Delivery (Monday-Friday ex public bank holidays) is expected to be delivered by City Link the following working day after you have been notified that your order has been dispatched. (Excludes BFPO).

Delivery to other parts of the UK: Scottish PostCodes beginning HS, IV 3-IV63, KA27-KA28, KW1-KW17, PA20-PA78, PH19-PH50 & ZE, Northern Ireland, Isle of Man, Channel and Scilly Islands may include a remote area/over-water courier delivery surcharge depending on the weight/value of the order. Our delivery services to the Channel/Scilly Islands has a maximum weight limit of 10kg*.

If you require a UK timed delivery service (before 9am, 10.30am and 12 noon) or a Saturday Delivery please place your order with our Telesales Team on (0560) 1931322 as these services involve a surcharge.Timed services are not available in some remote areas.

*All orders over 10kg will be sent by an alternative delivery service and charged at cost to your credit/debit card or if payment was made via PayPal, we will send you a PayPal invoice to pay. If you wish to know how much the shipping will cost before you order, please email us at sales@titanproducts.co.uk

Titan Direct cannot guarantee a delivery date or time due to any courier inconsistency i.e. adverse weather, traffic, location or any other dilemma which may occur during transit.

INTERNATIONAL POSTAGE & PACKING/SHIPPING & HANDLING. The cost of postage and packing will be displayed in the shopping basket when you select from the drop down list the country/region where your order will be sent. Please make sure you choose the correct postage for your country/region from the drop down list when ordering, as we reserve the right to rectify your order with the correct postage. Your order will be charged with the correct courier postage costs as per the weight/value of your order and your geographical location.

Postage/Shipping to the Republic of Ireland has a maximum weight limit of 10kg*. The following European destinations Austria, Belgium, Denmark, France, Germany, Luxembourg, Netherlands, Portugal, Spain (excluding Canary Islands), Sweden have a maximum weight limit of 5kg*. The rest of Europe including, Finland, Greece, Italy, Norway, and Switzerland etc... has a maximum weight limit of 2kg*. The Rest of the World has a maximum weight limit of 2kg*.

*All orders over the set weight limit will be sent by an economical alternative delivery service and charged at cost to your credit/debit card or if payment was made via PayPal, we will send you a PayPal invoice to pay. If you wish to know how much the shipping will cost before you order, please email us at sales@titanproducts.co.uk

PAYMENT

We accept the following major credit and debit cards securely online or by telephone via our Orderline UK Tel: (0560) 1931322 International Tel: +44 560 1931322,

VISA CREDIT
VISA DEBIT-DELTA
VISA ELECTRON
MASTERCARD
MASTERCARD-DEBIT
AMEX (American Express)
MAESTRO (UK ISSUED CARDS ONLY)
JCB

We do not except any other card not listed above.

We also accept payments securely online via PayPal.

Please click on your preferred online payment when prompted during the checkout process.

All payments are made in British Pounds Stirling (GBP £). The Euro and US Dollar currency convertor available on this web site is only to be used as a guide. All foreign transaction/exchange rate conversions will be determined by your own Bank/Card Issuer or by PayPal.

CREDIT/DEBIT CARD SECURITY We know of no documented cases of credit/debit card fraud using our secure online shopping system, PayPal. All credit/debit card numbers are encrypted using 128bit encryption software. Credit/debit card numbers are not held in clear text on any web site or transmitted via Email.

SIZING

Titan use British man-sizes and not skimpy Chinese sizes. Our outerwear garments have generous over-measures for unrestricted movement and casting. If you do not know your chest and waist measurements, please measure yourself and check carefully the sizes available for the products you are ordering. In general the men's sizes are as follows: small fits 30' - 34' chest, medium 36' - 38', large 40' - 42', extra large 43' - 46', extra extra large 48' - 52' and king size 54' - 60' unless stated otherwise. We will exchange any garment to a different size, however all additional postage/delivery costs are payable by the customer.

All other product sizes and dimensions are approximate.

RETURNS

You may return the goods* at your expense for a refund of the original product price paid. By law you must first notify us in writing by email within 7 days from the day on which the goods are received. Do not return any goods until you have received approval from us to do so. You must ensure that reasonable care is taken of the goods you are returning as we will not be held responsible for the returned goods until the returned goods reaches us. All goods must be returned unused with all labels/swing tickets attached. Clothing which are packaged in polythene bags must be returned with the polythene bag intact and unbroken in a resaleable condition, otherwise you will be subject to a 5% restocking charge.

If item/s are damaged on receipt this MUST be reported to the courier at the time of delivery and reported to us within 3 days of receipt.

Where items are bought as gifts we can only refund the original payer.

*SALE/SPECIAL OFFER/REDUCED TO CLEAR PURCHASES. Your statutory rights are not affected on goods purchased in a sale but given that many of the goods being offered are at below our cost price, our normal returns policy doesn't apply.

Sale goods can be exchanged for a different size (if available) or used as full or part payment of an alternative product, however all additional postage/delivery costs are payable by the customer.
Sale goods cannot be returned for a refund and we will not accept the return of sale goods because a garment ordered is the wrong size or if you have simply changed your mind.

WARRANTY

All Titan/Titantex goods purchased from Titan Direct have a 12 month warranty from the original date of purchase. If any manufacturing or material fault develops during the first 6 months, the goods may be repaired or replaced at our discretion. The warranty does not cover misuse, accidental damage, punctures to the fabric or fair wear and tear.
Should we deem it necessary that the goods need to be sent to us for inspection, a receipt of proof of purchase must be enclosed. You must ensure that reasonable care is taken of the goods you are returning as we will not be held responsible for the returned goods until the returned goods reaches us. You must return the goods to us by 2nd Class post only, if the goods are too heavy for a 2nd Class post, Standard Parcel service from the Post Office must be used.

We reserve the right to revalue the goods returned as imperfect after heavy wear and tear.

EU health and safety regulations prohibit our staff from handling wet or dirty items. Please return clean and dry.

CATALOGUES

To help save our Planet, we no longer print paper catalogues. All up to date product information is available on this web site.

E-NEWSLETTERS & PROMOTIONS

After your first order you will automatically receive details of future special offers by e-mail. If you do not wish to receive these e-mails, please reply to the e-mail with the subject UNSUBSCRIBE.

NOTES

We have taken as much care as possible to describe and portray items accurately. Slight variations in actual goods may occur. We reserve the right to inform the customer of any incorrect information and/or pricing before the order is dispatched.

Due to our constant search for perfection. Titan reserves the right to change or improve the specification of our products.

« Back